AutoMate
- Understands what you need
- Helps arrange the service
- Supports the booking process
- Coordinates aftercare for eligible repairs
CAR REPAIR AND MAINTENANCE
Car repair & maintenance,
without the runaround
Our professional team will first understand your needs and recommend the right service, so you can enjoy reliable, convenient car care with confidence.
START WITH YOUR NEED
Choose the service you need
Loading currently bookable services…
BOOKING PROCESS
Car service, made simpler
Service locations and available times are updated based on current availability.
- 01
Choose what you need
Review the service details and choose what fits your current need.
- 02
Confirm a service location
See where the service is available and choose the location that suits you.
- 03
Choose a date and time
Choose an available time and complete your booking. Items that depend on vehicle condition are confirmed by the service team after inspection.
NOT SURE WHAT YOUR CAR NEEDS?
Tell us what’s happening. We’ll help arrange the next step.
Unusual sounds, warning lights, air-conditioning issues or intermittent faults may not fit a standard category. Tell AutoMate what is happening and we’ll help arrange the next step.
SERVICE ARRANGEMENT
Support at every step
Service team
- Inspects the vehicle condition
- Confirms the work scope and charges
- Delivers the work and on-site follow-up
FREQUENTLY ASKED QUESTIONS
What to know before booking
Is AutoMate a workshop?
AutoMate is not a single workshop. We help Hong Kong drivers arrange repair, maintenance and other car services; the service team shown in your booking handles the inspection, quotation and work.
How do I know my booking is confirmed?
After completing the booking and payment steps, the page shows the confirmation result and booking details. If no confirmation appears or the details are wrong, do not pay again; contact AutoMate on WhatsApp.
Is the displayed price the final charge?
Some services can be priced upfront; ‘From HK$…’ is a reference starting price. Vehicle type, parts, actual condition or extra work may affect the charge. The service team should confirm the scope and price before additional work.
What information should I prepare?
Have your vehicle details, contact information and requested work ready. For unusual sounds or intermittent issues, add when it happens, driving conditions, warning lights or photos so the team can understand the issue.
Do I pay when I book?
Checkout shows the amount due for this booking and the payment steps. If inspection identifies additional work, the service team should explain the work and charges before you decide whether to proceed.
What if I cannot find the right service?
You do not need to diagnose the car yourself. Describe the issue on WhatsApp and the AutoMate team will understand what you need, then help arrange the next step.
Can I reschedule or cancel?
Contact AutoMate on WhatsApp as soon as possible to request a new time; availability depends on the workshop. The current checkout terms state that cancelling a successful booking carries a fee equal to 10% of the booking amount.
What documents do I need for a government inspection?
Bring the original Vehicle Registration Document on the inspection day. After booking, check the government-inspection notice and appointment details shown on the confirmation page.
Who follows up after booking?
For booking, payment or arrangement questions, contact AutoMate. The service team follows up on vehicle condition, inspection findings, work scope and on-site service; AutoMate can also help with communication when needed.
Is aftercare support available after a repair?
Eligible repairs receive coordination and follow-up support for 3 months or 3,000 km from vehicle handover, whichever comes first. Contact AutoMate first if an issue arises with the original repair. To qualify, payment and all communications relating to the repair must be handled through AutoMate. This is not a separate repair warranty from AutoMate. Customer-supplied parts and their installation, resulting damage, towing and other expenses are excluded. Full terms apply.